General Information and Reservation Policies

Please read the “small print” carefully for our Chestertown Inn. If you have a question, call us at 410-778-1860 and we will gladly explain.

General Information:

  • Please, absolutely NO smoking, burning of candles or incense in any of the buildings on the property.
  • Complementary WIFI is available throughout the inn (most of the time).
  • All rooms have individually controlled air conditioning.
  • All baths include a hair dryer, 100% cotton “green” towels, robes and nice bath amenities.
  • All rooms have flat screen TVs with DVD players for watching movies.  However, we DO NOT have cable TV service and only get digital TV reception for about 10 stations. If watching cable TV is important to you during your getaway consider choosing alternative accommodations.
  • All guest rooms have fireplaces and they are opened and used from October 15th to April 15th. If you plan to visit the Brampton to enjoy a fire in a fireplace, please plan your stay between October 15th to April 15th. We make no exceptions.
  • CHECK-IN: from 3:00 PM till 7:00 PM. To arrange for a late arrival call us at 1-866-305-1860.
  • CHECK-OUT: no later than 11:00 AM.
  • Breakfast is served daily from 8:30 AM to 10:00 AM. Guests in the cottages are welcome to order breakfast to be delivered from 8:30 AM to 10:00 AM.
  • The rates are always quoted for two people and vary according to the season. Please note, that our busy season is from May through October.
  • The sales and lodging tax rate is a combined 11%. (6% MD State and 5% Kent  County Lodging tax).
  • We accept: Visa, MasterCard, Discover, Amex, personal checks, traveler’s checks and cash. All refunds are subject to a $30 fee.
  • Reservations that include a Saturday night require a two night stay, holidays and special events require a three night stay. However, don’t hesitate to give us a call or check our website about a single Saturday stay. Sometimes a room happens to be available for just one night.
  • Only the Red Room, the Blue Room and the Sunset Room can accommodate one additional person, 12 years or older.  Please add $30 plus tax, per night.
  • The Apartment in Camellia Cottage is our pet-friendly accommodation. You can read our pet friendly policy here. A pet fee of $20 applies for one dog, per day, $30 for two dogs, per day. Two dogs maximum.
  • Unfortunately our driveway is very narrow. We restrict over-sized vans and trucks.

Deposit amount required: One night or 50% of stay, which ever is greater.

Cancellations:

  • Please note: Cancellations must be made by phone at 1-866-305-1860 and must receive a cancellation number. Otherwise they are not valid. Email can get lost in cyber-space and unless you spoke to us in person there is no guarantee that we’ll know about your change of plans.
  • Your payment minus a $30 refund fee will be returned if the cancellation is made 15 days or more prior to the scheduled arrival date. Regardless of the reason, there is NO refund and the reservation CAN NOT be moved to another date for cancellation received less than 15 days prior to the scheduled arrival date.
  • For holiday weekends, special events, Washington College Graduation weekend and multiple room bookings the deposit minus a $30 refund fee per room will be returned if the cancellation is made 45 days or more prior to the scheduled arrival date. Regardless of the reason, there are NO refunds and the reservations can NOT be moved to another date for cancellations received less than 45 days prior to the scheduled arrival date.
  • For elopements and Intimate weddings the terms and conditions of the signed agreement apply.
  • We highly recommend trip insurance such as www.insuremytrip.com  or www.travelinsurance.com if you are worried about an unexpected emergency.
  • SORRY, NO EXCEPTIONS.

 

It’s not easy being Green:

We limit the Inn’s environmental impact as much as possible by composting all food scraps. Check out our compost mountain on your next visit! We recycle paper, plastic, glass and aluminum. We no longer offer bottled water but have an airpot with ice water in the den. Our well water is regularly tested by the Kent County Health Department and is delicious. We keep the grass fairly long to retain moisture. Organic fertilizer is sparingly used around the property. The vegetable and berry garden is organic. We purchase our eggs, bacon, sausage and ham from a local farmer. We make our own jams and fruit butters with locally grown fruit from Godfrey’s Farm. You will enjoy a freshly prepared à-la-carte breakfast and our baked goods are made from scratch and baked daily.

Larger, 3 oz. amenity bottles have replaced the tiny, individual bottles in the bathrooms. Feel free to take them with you when you leave. They are the legal size to take on a plane in your hand luggage. No worries, they are still the same wonderful products. We’ll ask you to tell us if you wish to reuse your towels a second day to help conserve water or if you prefer to have them changed daily.

Policies November 24, 2014 Danielle Hanscom